HopeRun’s Client Delivery Team has achieved CMMI Level 5 for development, the highest maturity level in the Capability Maturity Model Integration (CMMI). CMMI defines the following maturity levels for processes: Initial, Managed, Defined, Quantitatively Managed, and Optimizing for software development.

The CMMI Institute enables organizations to elevate and benchmark performance across a range of critical business capabilities, including product development, service excellence, workforce management, data management, supplier management, and cybersecurity.

CMMI divided into 4 categories split over multiple capabilities and process areas:

  • Doing
    • Ensuring Quality (ENQ)
      • Requirement Development & Management (RDM) [Level 3]
      • Process Quality Assurance (PQA) [Level 3]
      • Validation & Verification (VV) [Level 3]
      • Peer Reviews (PR) [Level 3]
    • Engineering & Developing Products (EDP)
      • Technical Solution (TS) [Level 3]
      • Product Integration (PI) [Level 3]
    • Selecting & Managing Suppliers (SMS)
      • Supplier Agreement Management [Level 4]
  • Managing
    • Planning & Managing Work (PMW)
      • Estimating (EST) [Level 3]
      • Planning (PLAN) [Level 4]
      • Monitoring & Control (MC) [Level 3]
    • Managing Business Resilience (MBR)
      • Risk & Opportunity Management (RSK) [Level 3]
    • Managing the Workforce (MWF)
      • Organizational Training (OT) [Level 3]
  • Enabling
    • Supporting Implementation (SI)
      • Causal Analysis & Resolution (CAR) [Level 5]
      • Decision Analysis & Resolution (DAR) [Level 3]
      • Configuration Management (CM) [Level 2]
  • Improving
    • Building & Sustaining Capability (BSC)
      • Governance (GOV) [4]
      • Implementation Infrastructure (II) [3]
    • Improving Performance (IMP)
      • Process Management (PCM) [4]
      • Process Asset Development (PAD) [3]
      • Managing Performance & Measurement (MPM) [5]

With a well-defined process and continuous improvement, HopeRun has been able to strengthen its delivery process to ensure the high quality and predictable service delivery for our clients.  This leads to on-time, on-budget projects for our customers to meet their business needs.

CMMI Report on Hoperun